COVID-19 & Brexit Information for our customers
Updated 08/04/2020 at 11:00am
Despite the restrictions imposed by the UK government, we are continuing to supply optical instruments to industry, laboratories, education and hobbyists throughout the UK and around the world.
Deliveries within the UK are continuing, but we are seeing delays with some couriers. We recommend paying the extra charge for DPD in the UK if delivery time or parcel tracking is important to you.
Our e-commerce team is working normally as is our UK warehouse where our stock is held and dispatched, albeit with changes to the working procedures to protect staff. If you need to contact us we still answer the phone and try to reply to emails as quickly as we can. However, there can be delays in getting back to you so please drop us an email rather than request a call back if at all possible.
BREXIT - Delivery to EU Countries
We are delivering to EU countries but are experiencing some delays. Since the UK left the EU on 1st January 2021 there has been disruption to shipping orders from UK to EU.
Delivery to EU countries is made on DAP (Incoterms) basis. Insurance and duties are excluded. This means that that you will not pay UK VAT but you will have to pay your local VAT and any applicable duties to the carrier before receiving your delivery. Failing to do so may result in your package being returned to us.
You can find the tariff code and country of origin in the "More Information Tab" on every product page on our website. This information will enable you to estimate any local import taxes/duties which might be requested by your customs.
We will provide further updates on this page as soon as details change.
We can dispatch in-stock products within the same day if ordered before 1pm. For products not in our UK stock you can find the delivery time shown above the Add to Basket button. Typical stock statuses you might see are:
- Ready to Ship Now
- Ships in 3-5 days
- Ships in 5-7 days
Where a product is showing as "Ready to Ship Now" it is available for next day delivery within mainland UK.
To replace on site visits we now offer free virtual demonstrations of our products using popular online conferencing systems such as Zoom and Microsoft Teams. To book a demonstration complete our online form here.
If you are interested in our range of microscopes and optical instruments we would be delighted to hear from you either by calling us on +44 (0)1625 541336 or by email to: email@example.com