Privacy Policy

YOUR PRIVACY IS OUR PRIORITY

Updated May 2018

By placing an order online, you give your consent for us to use your personal data in the way outlined in this policy.

Should you wish to revoke or update your consent in relation to our privacy policy please contact our Data Protection Officer, Andrew Norton on andrew@pepleroptics.com.

This privacy policy is about how we collect, store, and use the personal information that you provide to us online. This privacy policy relates to Peplertech Ltd, company registered in England No. 4614771. This website is owned and run by Peplertech Ltd. Our online services refers to www.pepleroptics.com and www.peplertech.co.uk, our third party social media platforms such as  Facebook, Twitter, and Google+ and any other websites or apps we own or run from time to time. Social Media handles @pepleroptics and @peplertech.

If you are under 13, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

Please check this page frequently to see any updates or changes to our privacy policy.

OUR POLICY OUTLINED

We respect your privacy and will only use the personal information that you supply to us to process current and future orders unless you opt in to receive marketing communications. We collect personal information about you when you register or subscribe for one of our services, competitions or offers, place an order online or by telephone, email or fax. When you place an order or access your account information online, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. We do not keep any payment details on file; all payments are direct between you and our payment provider.

When you place an order online we will pass your information to third party processors where necessary to fulfil an order, including to our fulfilment centre and couriers for them to ship the order and send tracking notifications.

We also share information with our data processor Campaign Monitor for email marketing if you buy online or have subscribed to our newsletter. We will only email you with marketing communication if you have opted in to receive such notifications at checkout or on a previous occasion. Peplertech has entered into shared privacy agreements with all data processors to ensure the individual’s data protection obligations are met. You may request erasure of this shared data at any time.

We do not pass on any of your details to third parties for marketing.

WHAT INFORMATION DO WE HOLD?

When you place an order or subscribe we will collect your name, billing and delivery address, e-mail address, contact number and IP address. Through cookies and browsing data we may link your shopping preferences to your email address. We may record which products you are interested in and which products you purchase. This enables us to process your orders and improve the products and services we offer. We do not keep any payment details on file; all payments are direct between you and our merchant bank, facilitated by PayPal or our payment Gateway, SagePay who are fully PCI compliant.

You may request a copy of the information we hold on you by emailing team@pepleroptics.com

HOW DO YOU USE IT?

Personal information held is used in the processing of orders, this includes passing email and mobile phone data to our fulfilment centre and couriers, so they can contact you in respect of delivery time and ascertain your availability.

Browsing/cookie data will be used to help us remember who you are and can help us display information on site that matches your preferences and interests. We will also use cookies to understand your preferences for email marketing which includes technology that allows us to remind you later that you have left items in your cart, if you don’t complete a purchase.

When you opt in for our email marketing we will use your email address, purchase and cookie data to tailor email campaign content to you and ensure we deliver the best possible content for you.

If we are requested by the police or other regulatory authority to provide your personal information we are required to do so by law.

HOW TO UNSUBSCRIBE?

If at any point you no longer wish to receive marketing communication from us there are a number of ways you can unsubscribe.

1)       You can click onto the "unsubscribe" link at the bottom of any marketing communication that we send to you by email which will automatically unsubscribe you from that type of communication.

If you unsubscribe from marketing communication we will continue to send order despatch and confirmation emails, along with any other communication which relates to a specific sale or sale negotiation.

2) Alternatively, you can contact our customer services by calling 01625 541336 Monday to Friday: 9am-5pm or by emailing us at team@pepleroptics.com

HOW TO CONTACT US IN RELATION TO PRIVACY?

If you would like to discuss any element of our online privacy policy please direct your questions via email to our Data Protection Officer, Andrew Norton andrew@pepleroptics.com or contact via phone on 01625 541336.

CAN YOU SEE A COPY OF THE DATA WE HOLD?

We understand that under new legislation you may request to see a copy of the data we hold on you at any time. We endeavour to provide you with this information free of charge and within a reasonable time frame. Should you wish to receive a copy of this data please contact our online team at team@pepleroptics.com

WHAT ARE COOKIES?

We and our business partners’ collect information about your use of our online services using cookies. Cookies are small files that are sent by us to your computer which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. Most websites use cookies.

You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

CAN I REMOVE COOKIES?

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.