PeplerOptics Terms & Conditions

PeplerOptics is a trading name of Peplertech Limited. For more information visit

Booths Park,
Chelford Road,
WA16 8GS

UK Tel: Call: +44 (0)1625 541336


Registered Office:
The Vicarage,
Over Alderley,
SK10 4RX
United Kingdom

Company no. 4614771

VAT no. GB 803 6054 59

These Terms and Conditions of Sale, are applicable to all sales of products and services by Peplertech Limited and its subsidiaries and affiliates, and terms or conditions included in any document which are inconsistent with these Terms and Conditions shall not be binding on Peplertech.

Interpretation: In these Terms and Conditions of Sale, “Company” means Peplertech Limited (and “we” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

Prices: Prices quoted are exclusive of VAT, packing and carriage. VAT will be added to all goods and services supplied at the prevailing rate. Whilst every effort is made to maintain the prices shown in this website, the Company reserves the right to modify prices at any time without notice.

Delivery: Any time for delivery stated by the Company shall be treated as an estimate only. Whilst every effort will be made to dispatch goods on time, no liability can be accepted by the Company for failure to deliver within the advertised times. The Company shall not be liable for any loss or damage whatsoever (including consequential loss of profit or revenue) arising directly or indirectly from any delay on the delivery of all or any of the goods and services, howsoever caused.

Terms of Payment: Payment can be made by most major credit cards* or by cheque made payable to Peplertech Ltd. The online payment system on this website is operated by SagePay and is completely secure. We do not have access to your credit card details. Furthermore, all our policies, procedures and technical systems that transmit cardholder data have been validated by Worldpay as compliant with PCI DSS, which can be confirmed by viewing our certificate here.

New Accounts: The Company will be pleased to consider any request for opening a credit account against a satisfactory bank and two trade references. Payment terms for account customers are 30 days from the date of the invoice. Please allow one week for account opening procedures to be completed. If you require goods sooner, please send a cheque with your first order, or for immediate dispatch of goods pay by credit card.

*If you are paying by credit card, you may do so by entering that information through our secure web site or you may call +44 (0)1625 541336. We do not accept credit card numbers via email or fax.

Packing and Shipping Charges: UK Deliveries - All orders over £50 (incl VAT) are delivered Free to UK addresses on Standard Delivery: estimated within 4 business days. All orders under £50 (incl VAT) are delivered to UK addresses and charged  £3.9 incl. VAT. All orders for delivery to Northern Ireland, North Scotland and Channel Islands are quoted for separately.

EU Deliveries - most orders to European countries will be estimated in your cart according to the country, package weight. Standard EU Delivery time: 3-5 business days.  VAT free delivery is available against a valid EU registered VAT number. This can be entered and checked automatically during checkout. UK VAT will be applied to all orders without a valid EU VAT number.

Worldwide Deliveries – outside UK & EU. All orders will be quoted for separately, please our Request for Quote system on the cart page.

Supply of Goods: In the event that the Company is unable to supply goods as ordered by the customer, the Company will refund the full order value within 30 days or offer goods of equal or superior quality comparable to or compatible with the goods ordered at the same price.

Shortages or Damage in Transit: Claims for shortages or damage in transit must be notified in writing to the Company within three days of receipt of goods, or in the case of non-delivery within 5 days of receiving the invoice, otherwise no liability can be accepted by the Company. Packages which have been damaged in transit should be returned to the Company as detailed under “Return of Goods”.

Return of Goods: Under no circumstances will the Company accept the return of any goods without prior approval by a Company official who will issue the customer a goods return number (RMA). Any returned goods must be accompanied with the Company issued goods return number. The Company will be pleased to refund or credit the customer the shipping charge for returned goods found to be defective.

Limited Warranty: Peplertech Limited warrants products sold to be free from defects in materials and workmanship for a period of one year from the date of shipment, under normal use and service, unless a different warranty period is specified in the Company catalogue, product packaging, or Web site. The Company’s sole responsibility and the customer’s exclusive remedy for any claim arising out of the purchase of any product from the Company is, at the Company’s option, repair, replacement, or credit, where applicable. Unless otherwise agreed in writing, the foregoing warranty is limited to the country in which the product is sold.  The Company makes no warranty and shall have no obligation except as stated in its returned goods policy with respect to expendable or consumable products.

The Company disclaims all other warranties, whether expressed, implied or statutory including the warranties of merchantability and fitness for a particular purpose. In no event: (i) shall the cost of the customer’s exclusive remedy exceed the purchase price of the subject product; (ii) shall the Company be liable for any special, indirect, incidental, consequential, or exemplary damages, howsoever arising, even if the Company has been advised of the possibility of such damages.

In no event will a warranty cover damage caused by or resulting from accident, neglect, customer abuse, misuse, modification, improper operation, maintenance or service, or unauthorized installation, alterations or repairs to the products, and in such instances the associated repair charges will be billed to the customer.

The Company will not be responsible for shipping damage resulting from inappropriate or insufficient packaging of returned items. Items being returned must be carefully packed to prevent damage in shipment and insured against possible damage or loss.

Property and Title: No property or title to goods shall pass from the Company to the customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company’s bank account without recourse or the Company has received the full amount in cash and the customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the customer’s custody. Risk of damage or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods, at the time when the Company has tendered delivery of the goods.