Tel: 01625 541336 Mon – Fri. 9am – 5pm GMT
Tel: 01625 541336 Mon-Fri. 9am – 5pm GMT
Delivery information for our customers
Updated 17/01/2021 at 09:00am
There is currently a global shortage of semi-conductors and other components which is affecting delivery times for some of our products. We anticipate that delivery of some microscopes and cameras will be extended. Please be reassured that we will do all we can to deliver any microscope to you as soon as possible.
We can dispatch within the same day any products held in our UK warehouse, if ordered before 1pm. For products not in our UK stock you can find the delivery time shown on the product page just above the Add to Basket button. Typical stock statuses you might see are:
- Ready to Ship Now
- Ships in 7-10 days
- Ships in 2-3 weeks
Where a product is showing as "Ready to Ship Now" it is available for next day delivery within mainland UK.
We will provide further updates on this page as soon as details change.
If you need to contact us we do answer the phone and try to reply to emails as quickly as we can. However, there can be delays in getting back to you so please drop us an email rather than request a call back if at all possible.
BREXIT - Delivery to EU Countries
We are delivering to EU countries but are experiencing some delays. Since the UK left the EU on 1st January 2021 there has been disruption to shipping orders from UK to EU.
Delivery to EU countries is made on CPT (Incoterms) basis. Insurance and duties are excluded. This means that that you will not pay UK VAT but you will have to pay your local VAT and any applicable duties to the carrier before receiving your delivery. Failing to do so may result in your package being returned to us.
You can find the tariff code and country of origin in the "More Information Tab" on every product page on our website. This information will enable you to estimate any local import taxes/duties which might be requested by your customs.
To replace on site visits we now offer free virtual demonstrations of our products using popular online conferencing systems such as Zoom and Microsoft Teams. To book a demonstration complete our online form here.
If you are interested in our range of microscopes and optical instruments we would be delighted to hear from you either by calling us on +44 (0)1625 541336 or by email to: firstname.lastname@example.org