Delivery and Returns Policy

Free UK Delivery when you spend over £50 | 30 Days to Return | Same Day Shipping 
(see details below)

UK Deliveries

Order before 1pm for same day despatch (Mon - Fri)
Standard Delivery: Estimated delivery within 4 working days
- Orders over £50 (incl VAT) - Free
- Orders below £50 (incl VAT) - £3.90
Guaranteed Next Day Delivery: Tracked delivery by courier (deliveries are made Mon - Fri) - £6.00

Orders for delivery to Northern Ireland, Scottish Highlands & Islands, Isle of Wight and Channel Islands maybe subject to a surcharge for next day delivery.

EU Deliveries

Order before 1pm for same day despatch (Mon - Fri)
Standard Delivery: Estimated delivery within 3 - 5 working days depending upon country
- Orders over £200 (excl. VAT) - Free
- Orders below £200 (excl. VAT) - shipping cost will be shown in your cart according to the country selected

• VAT free delivery is available against a valid EU registered VAT number. This can be entered and checked automatically during checkout. UK VAT will be applied to all retail orders or orders without a valid EU VAT number.

Worldwide Deliveries – outside UK & EU

All orders will be quoted for separately. To request a quotation please use the Request for Quote feature. Alternatively just contact us.

How does it work?

Shipping charges can be estimated in your cart, except under certain conditions. You must enter your country and post code, or be logged into your account, to see your options for delivery and the cost for each method. In the event that we cannot confirm shipping charges during checkout (example: shipping to restricted areas or outside the EU) please use the Request for Quote option or contact us.

Request for Quote?

To request a quotation is simple, just use the Add to Quote button which can be found on all product pages next to the Add to Cart button, fill in your details and send the request. We aim to respond to all quote requests within 24 hours. For help visit our Request a Quote (RFQ) page.

Do I need to register?

You do not need to register or open an account with us to place an order, but you will be given the option of registering during checkout. Registering on pepleroptics.com does offer benefits of being able to track your orders, view order history and retain your details for future orders. Your privacy is not effected as we never disclose or sell our customers' account or personal details to third parties.

Which courier do we use?

We use UPS, Interlink & DHL for delivery throughout UK & Europe with the exception of small orders where we use Royal Mail. A tracking number will be provided for all courier deliveries.

Does someone have to be in?

All deliveries, except UK Royal Mail, require a signature. If you need to leave special instructions for delivery please use the Comments box during checkout.

Will you send a VAT Invoice?

All orders will receive a VAT Invoice by email after shipment.

What about Returns?

You have 30 days to return an item for any reason. Just follow the instructions here

For more details please see our full Terms and Conditions .